Water Treatment & Distribution
The Water Treatment Division and Highway and Utilities Division of Concord General Services provide services for the treatment and distribution of potable water in Concord. The City of Concord has five water storage tanks that hold a total of 7.5 million gallons of water, which are used to regulate water distribution and are ready to maintain the water supply to the community in case of emergency situations. The water distribution system in Concord contains 172 miles of piping that delivers potable water to approximately 12,000 service connections.
Life depends on water, yet only 1% of the world’s water is suitable for use. Water is a valuable resource that we use daily for drinking, bathing, cooking, cleaning, agriculture, recreation, and fire protection. Public health depends on safe drinking water, and national standards are enforced to protect the public from contaminants in the water supply. The City of Concord processes the public water supply to meet these standards and to ensure a healthy community.
Report A Concern
The City of Concord has partnered with SeeClickFix to launch a new reporting system. Use our new online web portal to report an issue (water concerns, pothole, missed trash collection, illegal dumping, graffiti, damaged street sign, parking concern, snow plowing, and more).
Report a concern and learn more at www.concordnh.gov/seeclickfix.
Emergencies should be call in to (603) 228-2737 from 8:00 a.m. to 5:00 p.m. during the week and to (603) 225-8696 after hours and during the weekend.
Water Treatment Plant
The water treatment plant was built in 1974 and has a 10 Million Gallon per Day (MGD) capacity, but is currently treating an average of 4 MGD for Concord water consumers. Water is used more frequently in the warmer months, so the plant treats an average of 5.5 MGD in the summer. The treatment process is a traditional surface water treatment that involves coagulation, flocculation, sedimentation, and filtration. Treated water is then distributed throughout Concord to provide easy access to one of life’s basic necessities.
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General Services (Public Works)
Physical Address
311 North State Street
Concord, NH 03301
Phone: (603) 228-2737
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Concord Receives ARPA Grant
The City of Concord has been awarded $760,000 for upgrades to the secondary clarifiers at the Hall Street Wastewater Treatment Facility. These funds are being provided by NHDES through the American Rescue Plan Act of 2021. More Information -
New Phone Number for Utility Bill Payments
The phone number for water & sewer utility bill payments for the City of Concord has changed to 1-888-312-1873. Please call this number to make any future utility bill payments. Please contact the Utility Billing Office at 603-225-8693 with any concerns. More Information -
Drought Conditions
Concord is experiencing moderate drought conditions. Currently, there are no water restrictions in place for Concord since the water supply remains healthy. However, water conservation is strongly encouraged. Please use water wisely, especially outdoors. More Information