Applying for Service
This application form is used to change service information or to transfer billing information from one owner to the next when the property is sold. A tenant customer requesting that the utility bill for the leased property be put in the tenant’s name must have the landlord sign as well, or the form will be returned. Under all circumstances the property owner remains responsible for the payment of any and all municipal utility charges for the property. If the Application for Service has not been received, General Services will use the property owner’s name and address obtained from the Real Estate Assessment Department of the City of Concord to bill for municipal utility charges.
Final Bill / Transfer Service
Request a final bill or transfer your service to a new customer. Final meter readings can be done on Thursday free of charge. Other days will be subject to a $46.50 service fee.
View Your Account Information Online
Login to Utilities Services for online access to your account information. View your account summary, bills, water consumption, and account history. To login, you will need to enter your account number and the full name that appears on your water bill. Click on the eBill Enrollment tab to enroll in e-billing. Enroll in e-billing to receive email notifications of new bills and view your bill as a PDF. Opt-in for "eBill Only" to go paperless! Or opt-in for "eBill and Paper Invoice" to still receive your bill in the mail.
Water Bill Sample
View our water bill sample (PDF) for important details about your bill.
Automatic Payments (E-Z Pay)
Fill out our form (PDF) to enroll for automatic payments with our E-Z Pay Plan (PDF). Link up your bank account to have your bill be paid automatically. You will still receive your monthly statement to see the amount that will be debited to your account and the date of transaction, without any further action required from you. Save time and don’t worry about any more late fees with our E-Z Pay Plan!
Pay your water and sewer utility bill with the Utility Payment System. A nominal convenience fee will apply. Please note that if you choose to pay online through your bank’s online bill pay, it is not connected to our account records and will take several days to process. If you pay both your water and property tax bills via your bank’s (or another third party vendor) online bill pay, please set up a separate vendor for water and sewer payments as the City of Concord Water Division, PO Box 9622, Manchester, New Hampshire 03108-9622.
You can bring in your bill payment to Concord General Services at 311 North State Street or to City Hall at 41 Green Street.
Call 1-800-615-9507 and pay by credit/debit card, or by check. A nominal convenience fee will apply.
Send checks to City of Concord, PO Box 9622, Manchester, NH 03108-9622.
Water Meter Maintenance
Water Meter Reading Device Exchange
As part of an ongoing initiative to maintain and upgrade the City of Concord’s water meters, meter technicians will be visiting Concord water customers in phases to exchange water meter reading devices. We are actively completing this change out with water customers that have outdated devices. The upgrade is at no additional cost to the customer, but is necessary to keep technology up to date to ensure accurate utility bill readings and to provide optimal customer service. If a customer is not around during a visit from a meter technician, a door tag will be left instructing the customer to please call the Utility Billing Office to make an appointment for the replacement. The change out can be completed as quickly as 5 to 30 minutes, depending on meter conditions. It may take a while for meter technicians to reach each customer in need of an exchange, so patience is appreciated as this upgrade will be completed in phases due to limited resources. Some water customers already have the new reader installed and will not be receiving a visit at all. If customers do not receive a visit or door tag from the City of Concord, then meter technicians have either not been to that area yet or the meter does not need an upgrade. The City of Concord is appreciative of the cooperation of water customers to help keep service in optimal condition.
Routine Meter Maintenance
Water meters and reading devices are owned by the City of Concord, but the plumbing and pipes connected to the meter are owned by the property owner. There are approximately 12,000 service customers with water meter sizes ranging from 5/8" through 8" constructed of either engineered polymer, stainless steel, or lead-free brass. All water meters feature a register and low-flow indicator that can be read by the customer as well. Meter technicians continuously test, exchange, and upgrade residential and commercial water meters and meter readers for optimum customer service and accurate utility bills. The City of Concord uses AMR (Automated Meter Reading) to automatically collect consumption and status data from water meter devices.