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The City's appointed Board of Assessors directs the City Assessing Office to annually review all property types within the City and make necessary adjustments to property values. Additionally, the Concord City Council authorizes the appraisal per the provisions of RSA 75:8-b.
Sales that occurred between April 1, 2020 and June 30, 2021 will be used to determine market value as of April 1, 2021.
All properties will be valued at their full market value. Analysis of market sales will aid in determining to what extent differences in properties affect their value. Building styles, size, condition, and location may affect property values differently. Similarly, commercial property values will be affected by property type, rents, expenses, and investment risk.
No. The Assessing Office will attempt to inspect properties that have sold between April 1, 2020 and June 30, 2021 and those properties that have been altered as part of the update.
Yes. You should review the information the City has regarding your property making sure it is accurate. If you find discrepancies, you should ask for an inspection of your property. You may view the City’s data online at concordnh.gov/assessing or requesting a copy of your property record card by emailing firstname.lastname@example.org .
Every year the City will be reviewing and analyzing sales of properties. If the market value increases or decreases, the City will consider these changes and make appropriate adjustments to the assessments reflecting the market value of the property as of April 1st of each year.
Probably not. All property sales between April 1, 2020 and June 30, 2021 will be used to determine new assessments. Your purchase price is one sale out of hundreds that will be used in the analysis. Your assessment will reflect the most probable sale price you would expect to receive. Where comparable sales are rare or non-existent in your neighborhood, sales from similar areas or property types in the City will be used to determine value.
After the bills are mailed in late November, you have until March 1, 2022 to file an abatement with the City. If you still disagree with your assessment, you may appeal to the Board of Tax and Land Appeals or Superior Court by September 1, 2022.
It is important to note that your July 2021 and October 2021 tax bills are estimates based upon your property’s 2020 assessed value and the 2020 tax rate. Your final 2021 tax bill will be determined in November using the new assessed value and the new property tax rate. The final quarterly tax bills due in January and March 2022 will reflect the total amount of your tax bill less the July and October estimated bills. The January and March 2022 tax bills will reflect the full amount of any increase or decrease in taxes for the tax year. The tax year runs from April 1st through March 31st.
The update is expected to effect an offsetting decrease in the overall tax rate. However, that does not mean that property owners will see a reduction in their taxes. The property tax paid by property owners will differ based upon the degree to which their property value has changed when compared to the average change in all property values. Also, funding needed by the school district has not yet been finalized.
No. The City, School, or County will not receive any additional tax revenue from the reassessment. By bringing property assessments to market value, an update of assessments results in an equitable redistribution of each property owner’s portion of the tax.
The reassessment of all properties is not affected by the budget process. Once the dollars for the municipality, schools, and county budgets have been approved by their respective governing bodies, the tax rate is determined by dividing the final budget dollars, less other revenues, by the community’s total assessed valuation.
Increased City, School, and County budgets and reductions in State revenues mean property taxes are most likely to increase. However, the change in assessments will cause different levels of increases or even a possible decrease in individual property tax bills.
Yes. All types of properties in the City will be reviewed to determine the appropriate market value.
The Director of Real Estate Assessments oversees the entire process. Staff members of the Assessing office will review, analyze, and adjust current data to arrive at market value assessments for all properties. The Board of Assessors is apprised of the status of the reassessment process.
The Concord Board of Assessors is an independent board of three professionals who are appointed to ensure that the assessment process complies with all state laws. Upon the completion of the update, the Board of Assessors signs the forms for the final values and tax rate setting.
The Treasury / Collection office is on the first floor, in the second door to your right.
For vehicles with a model year of 2000 or newer you will need ONE of the following: A.An original Certificate of Origin signed over on the back to the new owner, B.An original Certificate of Title signed over on the back to the new owner. C.A white or light blue copy of the Certificate of Title Application (CTA), Town Clerk’s copy, provided by the dealer. For vehicles with a model year of 1999 or older you will need a bill of sale from the seller to the buyer, signed by the seller, AND one of the following documents: A.A prior owner’s previously issued NH registration (out-of-state registration is not acceptable). B.A valid title from any state. C.A State of NH verification of VIN form (Form 19A) completed by the appropriate agency - NH law enforcement officer, NH State Inspection station, or NH dealer. This form verifies the vehicle identification for the vehicle and is available at City Hall.
You must have a Photo ID: A valid Driver's License, passport, or Military ID
You will also need one of the following:
Signed lease agreement, utility bill, bank account, payroll check, or signed letter from the person you are living with.
If you are moving in from another state, please provide us with your original title (for vehicles who’s model years are 2000 or newer), your current out of state registration, and the current mileage on the vehicle. If your title is held by a lien holder you will need your current out of state registration, name and address of lien holder, and the current mileage on the vehicle. For vehicles with a model year of 1999 or older you will need the out of state registration, and ONE of the following documents: A.A valid title from any state. B.A State of NH verification of VIN form (Form 19A) completed by the appropriate agency - NH law enforcement officer, NH State Inspection station, or NH dealer. This form verifies the vehicle identification for the vehicle and is available at City Hall. You must have a Photo ID: A valid Driver's License, passport, or Military ID You will also need two of the following: Signed lease agreement, utility bill, bank account, payroll check, or signed letter from the person you are living with.
You must have a valid Driver's License
Signed lease agreement, letterhead with company name and address, or business card with company name and address.
Registrations are renewed usually during one’s birth month. The month prior to the expiration date of the registration the city mails a pre-registration notice with the amount due. You may renew vehicles up to four (4) months early. For companies, the registration date is based upon the company name. For example, companies who’s name begins with "A" or "B" expire in the month of January.
A renewal registration is when a NH registration has been issued to you and is about to expire, as it is your birth month. You need to renew it for the upcoming year. New Hampshire registrations are renewed for 12 months.
A transfer registration is when you have taken a vehicle, in your name, (vehicle A) off the road, and you are registering a new vehicle, in your name, (vehicle B). A transfer allows you to apply the unused portion of the permit fees from Vehicle A to Vehicle B’s registration fee due. In doing a transfer, the first owner listed on the registration (vehicle A) must be the same as the owner of the new vehicle. See "Can I transfer my spouse’s car to my name?"
If you are transferring NH plates from a vehicle registered in your name but being taken off the road, you need to bring in the registration to the vehicle you are transferring the plates from. If you no longer have the registration to the vehicle you are transferring the plates from, there will be a $18.00 charge for a certified copy of the registration.
The city permit fee is based on RSA 261:153. The fee is based upon: 1. The vehicle’s model year, the original factory list price of the vehicle, and the expiration date. For a new registration, the model year determines what millage (tax) rate (18, 15, 12, 9, 6, or 3 dollars per $1,000 of value of the original list price) is used to compute the City permit fee. For example, a 2021 model year is charged $18 per thousand; a 2020 model year is charged $15 per thousand, etc. 2. The number of months for which a new vehicle will be registered is determined by either the vehicle owner’s month of birth or an assigned month if the owner is a business or lease company. 3. Generally, a new vehicle cannot be registered for less than five months or more than sixteen months.
Town Clerk (TC): Each registrant is charged two dollars for every vehicle registration RSA 261:152. This fee covers administrative costs of preparing an auto registration permit.
Title Application (TA): This fee covers the general administrative cost of "preparation, examination, record-keeping and filing" of a title application. The fee is $2.00 and is charged upon the initial registration of a vehicle requiring a title. This fee is authorized by State law RSA 261:261-4. Application for Certificate.
Municipal Agent (MA): This fee covers the administrative costs of completing a registration for the State Motor Vehicles. A "Municipal Agent" is a municipality that has been authorized by the Department of Safety to perform certain functions on its behalf. The fee is $3.00 and is charged on all registrations which are completed at City Hall and stamped with the Department of Safety seal, thus eliminating an additional stop at the State DMV office. The authority to charge this fee is stated in RSA 261:74-d. Additional Fees Charged by Agents.
Waste Reclamation (WR): This fee enables a resident to bring his/her motor vehicle wastes (namely, used tires, used batteries and used motor oil) to the recycling center at no charge. The money collected from this fee is placed in a reclamation trust fund specifically for the purpose of paying collection and disposal fees for the City's motor vehicle waste. The fee is charged for every registration and is based upon the type of vehicle: $3.00 for most vehicles, $2.00 for trailers, and $5.00 for heavy vehicles over 18,000 pounds. Established in Concord on February 11, 1991, per State law RSA 261:153V. Fees for Registration Permits.
Municipal transportation Improvement (MTI): A $5.00 fee per vehicle is charged and the money is set-aside in a municipal transportation improvement fund, which is used exclusively for improvement to the local and regional transportation system. This system includes "roads, bridges, bicycle and pedestrian facilities, parking and intermodal facilities and public transportation, and for operating and capital cost of public transportation." This fee was adopted on July 13, 1998 in accordance with RSA 261:153VI. Fees for Registration Permits.
Expiration dates are the last day of the owner’s birth month (unlike one’s license which expires on one’s birthday). A new registration cannot be less than 5 months nor greater than 16 months. RSA 261:141IV. For companies, the registration date is based upon the company name. For example, companies who’s name begins with "A" or "B" expire in the month of January.
CFD Hardship Application
Please call 603-225-8651 or send an e-mail request to email@example.com for a copy of a report. Please have the incident date and location information available. A valid photo identification and a signed authorization will need to be provided by the patient to obtain any confidential reports. There is a $15.00 minimum fee to cover the cost of research, copies, and postage.
Patient request for access to protected health information form
Fire report request form
All requests must be requested on the CFD Request for Research form. It explains the process and fees. Research will be done in our electronic files and our archived paper files. Once you have filled out the form, return it to Concord Fire by e-mail at firstname.lastname@example.org. An answer on your request will be returned within 2-4 business days.
Structures within Concord and Penacook that are protected by a fire alarm and/or sprinkler system are allowed 2 false alarms during a 12-month period at no charge. A false alarm is defined as an alarm activation or sprinkler activation due to a malfunction. After two false alarms, a charge of $200.00 per occurrence is assessed. After the fifth false alarm, a charge of $395.00 per occurrence is assessed.
Yes. Owners of buildings protected by fire alarm systems need to provide the Fire Department with a contact person who will respond to reset the fire alarm system. A 30-minute response is required after notification. Failure to respond or be contacted, results in an automatic charge of $270.00 per occurrence.
Yes, in order to cover our postage and printing costs, mailed copies and printouts are $1 for the first page and $0.50 per additional page. We do not charge a fee for copies or information sent by email.
Ask Us Page
When viewing the title you’d like to reserve in the online catalog, click on “Place Hold” (the button on the right side of the screen). You will be prompted to enter your library barcode and PIN number. At the pop-up screen, you will need to choose whether you want to pick the item up at the Main Library, the Heights Branch or the Penacook Branch Library (as of 9/8/20, only the Main Library is an option due to Covid-19). If you have an email address on file with us, you will receive an email once the item has been placed on the holdshelf. We will call you if we do not have your email. Items are held for 7 days, and are then re-shelved or moved on to the next patron. Please note that in order to place a hold, you must have a current library card and your fines cannot exceed $10.
If you need assistance, please use our Ask Us Form, or call the Service Desk at 603-225-8670.
Any item that hasn't been requested by another patron can be renewed twice by logging into your account and going to the Checkouts tab. Just check the box next to the desired item(s) and click on “Renew.” You can also renew items by calling the Service Desk at 603-225-8670. To renew an Interlibrary Loan item, please email ILL Staff or call 603-230-3711 one week before the item is due.
Update 9/8/20: We are not charging fines for overdue items during the Covid-19 pandemic. Your account may have a replacement charge for long overdue items (items that are overdue by more than 28 days) but we are not enforcing those fines at this time.
There are different charges for different types of material. All of the rates and replacement costs are outlined in this Fines & Fees Chart. If you have a question about a fine or fee, please contact the Service Desk at 603-225-8670.
Black and white print-outs cost 15 cents each, and color print-outs cost 50 cents each. Our printers accept cash or coin; unfortunately we do not take credit cards.
Yes - all of the public computers have built-in cameras. CPL no longer loans headphones, so please bring your own.
Yes we do! Please ask at the Service Desk to be logged on to the scanning workstation. There is no charge to use the scanner. Scans can be printed to our public printer, saved onto a USB drive or emailed.
The library does not currently offer classes, but staff are available to assist with basic questions related to CPL computers and wifi. If you are having trouble with downloadable books, please contact the Reference Desk at 603-225-8670 for assistance.
The library currently has two computers specifically for non-cardholders. The computers are available on a first-come, first-served basis. Please inquire at the Service Desk for a guest pass.
Unfortunately, we do not have a fax machine available. However, there are several copy shops in downtown Concord which offer affordable fax service.
Yes, we have one typewriter, which is kept in the small study room. Unfortunately due to Covid-19 sanitation requirements, the typewriter and small study room are not currently available to be used (updated 10/16/20).
Due to Covid-19, the quiet areas of the library are not available for patrons to use. We’re sorry for the inconvenience! (Updated 10/16/20)
There is one area in the library where conversation is not allowed, and one room available for group study.
The Lounge: Located in the lower level of the library, this is a quiet, open area lounge where no talking is permitted. Eating is acceptable in the Lounge.
The Small Study Room: A group study room that can be signed out for 2 hours at a time, once per day. The small study room houses a typewriter and has one table which seats up to 6 people. Conversation is permitted in the small study room. Please inquire at the Service Desk if you would like to sign out the room.
There are various other seating areas throughout the library, and staff does attempt to keep the noise level to a minimum. Please speak with a staff member if you feel that someone is being too loud.
You have several options!
Newsflash: Our city-wide email service! Go to the Notify Me page and sign in with your email address. Then select all the news lists and calendars you’d like to receive. Newsflash is also a great way to get parking and road closure updates!
Library Newsletter: We send out an email newsletter every month discussing our events.
Social Media: Our Facebook is used for event updates and library news, we've got a Twitter for interesting tweets, and we also have an Instagram for cute pictures of library happenings.
Burbio: With Burbio you can subscribe to a personalized calendar of local nonprofit, city, library and school events. Burbio is available for Google Calendar and iCal; check out your app store for more Burbio info.
CPL app: The CPL app is available for both Apple and Android users. Use the app to manage your account, renew items, place holds, check our catalog and more!
We have tried to make the site as intuitive and user-friendly as possible, and we welcome your feedback! Library Homepage
Consumer Reports is available online in the library, and for home use by CPL library card holders. The quickest way to find a recent article is through our catalog homepage (scroll down to the bottom to find the Consumer Reports search bar.) The magazine is presented as individual articles, but all Consumer Reports content is there. If you are not at the library, you will be prompted for your library card number after submitting this search. For additional help searching for articles, please ask a librarian, or try the HELP menu within EBSCOhost (top right corner).
Unfortunately as of 7/1/2020 we are not accepting donations due to the Covid-19 pandemic.
Yes. Library staff can provide you with a form, stating the number of items donated. If you would like a form, please speak with someone at the Service Desk when you drop off your donations.
Unfortunately due to Covid-19, the library is currently not accepting physical donations. Please keep an eye on our website for the most current information on this topic! (Updated 10/16/20)
There is usually no charge for borrowing an item through interlibrary loan. If the only available lending libraries charge a fee, we will always contact you first before proceeding with the request. There is a $1 per day charge for overdue ILL items.
In general, books and audiobooks can be renewed but movies and music cannot. Renewals are at the discretion of the lending library, and there is a limit of one renewal per item. Since we must contact the lending library for renewals, please inform us at least one week before the item's due date if you need to renew it. ILL staff can be contacted directly at 603-230-3711 with renewal requests.
Yes, you can apply for a library card online! Please fill out the form here. You must be a Concord or Penacook resident to apply for a library card online; unfortunately we are unable to process non-resident cards online. After we receive your application, one of our librarians will send your card information by email. Your card will be valid for sixty days. During that time, please stop by the Main Library with your photo ID and proof of Concord residence to pick up your physical library card. Once you pick up your physical card we will extend your expiration date by 3 years, which is our standard term.
If your card was lost in a public place, we strongly recommend that you contact us to suspend your account (so that your card is not used by someone else to check out material). The replacement cost for a new card is $2.
If you think CPL should purchase an item, you can submit a request through our website purchase request form. You can also sign into your library account and use the "Send a request" feature to submit a purchase request. If your purchase request is approved, we will place a hold on the newly ordered item for you. If an item is older than 6 months, it's less likely we will consider it for purchase. However, you can sign into your library account and submit an interlibrary loan request to borrow the item from another library. You can also submit suggestions in person at the Service Desk, or by calling 603-225-8670. Please note that in order to place a hold on an item, you must have a current library card and your fines cannot exceed $10.
When viewing the desired title in the online catalog, click on “Place Hold” (on the right). You will be prompted to enter your barcode and PIN number. At the pop-up screen, you will need to choose whether you want to pick the item up at the Main Library, the Heights Branch Library or the Penacook Branch Library. If you have an email address on file with us, you will receive an email once the item has been retrieved and placed on the holdshelf. Items are held for up to 5 days, and are then re-shelved. *Please note, in order to place a hold, you must have a current library card, and your fines cannot exceed $10.
Parking meters in the City of Concord are enforced from Monday-Saturday, 9 a.m. to 7 p.m. This includes all on-street meters. Parking in the garages is free on Saturdays. On-street meter rates are $1.00 / hour. Parking meters are free after 7 p.m. and on holidays. On-street meters have 3 hour and 10 hour time limits. View the map below for more information. A good rule of thumb is: If the banks are closed for a holiday, you don’t have to feed the meter.
See the map below for information about locations with 10-hour time limits. Parking garages are free on Saturdays.
Yes, you can now pay for on-street, as well as City parking lots and garage locations with the PayByPhone app. It’s the easiest way to pay, and requires just your mobile phone. Download it from the Apple App Store or get it on Google Play.Why Park with PayByPhone?
*Please note that PyByPhone does charge a fee per transaction.
You must leave a parking space (1 and 2 hr meters) when the time limit posted on the meter has been reached. It is illegal to deposit additional coins in the meter after the time limit has been reached. Street meters are intended for short-term parking. The purpose of the time limit is to ensure that parking spaces regularly become available for customers of area businesses and visitors to the area. You may return and deposit coins to increase your stay at the 4 and 10-hour meters.
Don't assume it is a free parking space or you may get a ticket. The best thing to do is move to another meter space or if using a pay by space or pay and display kiosk, utilize another kiosk in the same area. Report the problem to the Parking Division at 603-225-8640.
If you can get to the meter, yes. This may mean going to the end of the block and walking back up the sidewalk.
You may park overnight unless a Parking Ban has been called. Pay special attention during the winter months as this is when the Parking Bans are frequently used. A vehicle is only permitted to be parked for a duration of 48 hrs on any public street before it must be moved.
After 10 days and again at 20 days, you will be charged a delinquent penalty. Should you accumulate five outstanding citations or an amount over one hundred dollars, your vehicle is subject to impoundment. You will have to pay by cash or cashiers check all outstanding fines, including a $100 impoundment fee, prior to your vehicle being released. If your vehicle is booted and you do not pay within 24hrs your vehicle will be towed. You will be responsible for all City charges and any towing company charges and storage fees.
We can only help you BEFORE your vehicle is impounded. After the vehicle is impounded we must collect all outstanding fines and fees before it can be released.
Currently the disabled permit/placard allows you to park without paying. Effective July 1, 2018, time limits will be enforced at all public Handicap Parking Spaces (on-street, as well as municipal parking garages and lots) per RSA 265:74 and City Code of Ordinances 18-1-16. You may never park in a designated disabled access aisle, even with a valid disabled plate or placard.
Select Notify Me then subscribe to Winter Maintenance Parking Ban and/or Winter Storm Event Parking Ban under Alert Center
View the current fine schedule here.
If you believe that your vehicle has been towed during a parking ban:You may contact the Police Department Parking Division during normal office hours, Monday through Friday, 8:00 a.m. - 4:30 p.m. at 603-225-8640, or during times outside of the normal office hours at 603-225-8600 to make an inquiry.You will need to come to the Concord Police Department at 35 Green Street with photo identification to obtain a vehicle release form. The release form will provide the towing operator the authorization necessary to release your vehicle. We utilize a rotational list of towing contractors, so information on where to pick up your vehicle will be included with the release forms. You will be required to pay the tow company directly at the time of retrieving your vehicle.
Yes. To pay prior to 9 a.m., you need to add the number of hours you are parking prior to 9 a.m. to the total time you enter into the PyaByPhone parking app. For example, if you park your car at 7 a.m., and wish to remain parked until 11 a.m., you need to enter 4 hours into the app (7 – 9 a.m. = 2 hours + 9 a.m. – 11 a.m. = 2 hours for a total of 4 hours). The app will only charge you for the time you’re parked after 9 a.m. You can also pay prior to 9 a.m. at the kiosks.
The PayByPhone website contains some useful information that may help: https://support.paybyphone.com/hc/en-us.
The PayByPhone app uses a zone number (which determines location) and your license plate to let Parking Enforcement know that you paid.
No. You must enter the zone number where your car is physically located so that Parking Enforcement knows you paid and can locate your vehicle in its corresponding zone.
Contact the Parking Division at 603-225-8640.
Yes you may; however, you may not use the app to purchase additional parking so that you will exceed maximum time limits in the meter zone. Exceeding maximum time limits constitutes meter feeding, which is a violation and subject to ticketing.
Police Officer Candidates who advance in the hiring process will need to submit to a polygraph.
To be eligible for police officer testing, you will need to have 60 credits..........
Bids & Proposals
Submit a request for barricades and cones using our online web portal at www.concordnh.gov/seeclickfix. Select the "Road Request" category and then "Request for Barricades" in the selection menu.
The City does not reimburse for pothole damage unless the City was negligent in filling the pothole in a timely manner. Potholes are considered to be the normal consequence of the freeze/thaw cycles of New England weather. Once notified of a pothole, the Highway and Utilities Division is responsible for repairing it in a reasonable period of time (48 hours). To report a pothole please use our online web portal at www.concordnh.gov/seeclickfix.
Read our frequently asked questions and answers regarding Fall Leaf Collection: http://bit.ly/fallleafFAQs.
Tuesday - West of the Merrimack River from Pleasant Street to Washington Street. North of Clinton Street and south of Hopkinton and Currier Road.
Wednesday - West of the Merrimack River and North State Street. North of Washington Street, Pleasant Street, and Hopkinton Road. South to Hutchins Street.
Thursday - West of the Merrimack River from Hutchins Street and east to the Hopkinton town line and south to the Boscawen town line.
Friday - East of the Merrimack River and south of the Canterbury town line. West of the Loudon and Chichester town lines. North of the Pembroke town line and northeast of Airport Road.
Click on the map and zoom in to locate your area.
See Map For Details
Pay-as-you-throw (PAYT) is a system where a user pays for the trash service they receive. With the Concord curbside collection PAYT program, the user fee is on a per bag basis. Think of trash like your electric or water service, you pay for what you use. Concord residents who have curbside trash collection must use purple "Concord PAYT" bags for their trash. Place you trash in the purple bag(s) and set them out for collection along with your recycling on collection day no later than 7:00 am. Find a list of retailers that sell PAYT trash bags and more information at www.concordnh.gov/trash.
Bags can be bought at several locations throughout Concord. There are two sizes of purple bags: a 30 gallon bag which holds approximately 20 pounds of trash and a 15 gallon bag which holds approximately 10 pounds of trash. Both bags are sold in packed bundles of 5. Find a list of retailer locations at www.concordnh.gov/trash.
Make sure you are only recycling acceptable materials. Acceptable recycling items include paper, metal, glass, cardboard, and plastic. Unacceptable items for recycling include plastic bags, Styrofoam, mirrors, batteries, light bulbs, bubble wrap, food scraps, and other items as listed in our detailed list of acceptable trash and recycling materials. Recyclables should be placed loosely in your recycle bin and not be contained inside of a plastic bag. If you are not using a recycle bin provided by the City of Concord, be sure to have your recycle bin labeled as recycling to ensure collection.
Free recycling bins are available for residents at Concord General Services at 311 North State Street. You can also use your own bin, barrel, or rigid container, but you must label it as recycling to ensure collection.
No. Since April 1, 2013, the city's curbside recycle program became a single stream system. This means residents no longer need to separate paper products from glass, tin, aluminum, and plastic. All recyclable materials can be mixed in the same container. No need to sort - single stream
Check our calendar or sign up for Notify Me for exact dates of our Spring Leaf Collection and Fall Leaf Collection programs. Seasonal information is available at www.concordnh.gov/leafcollection.
The City of Concord is aware that you may have received information or solicitation regarding the responsibility of residents to maintain and repair water and sewer lines that service your property. We recommend you check the Better Business Bureau at www.bbb.org and to call your homeowner’s insurance if you are contacted from an outside service to see if the solicited services are already covered by your existing insurance.
• Scheduled flushing (spring and summer) • A fire in the area during which the fire department is using the hydrants • A water main break • Old plumbing • New or recently repaired plumbing.
To clear up the water try turning on a faucet, cold water only, and let it run for 1 to 2 minutes. If this doesn’t clear up the water, please submit a request to have your water checked through the Citizen Request Tracker. If the problem is found to be in the house or on the owners side of the water line coming into the house they could be charged for overtime hours worked.