Frequently Asked Questions

If the leak occurs from the back of the sidewalk to the house, it is the homeowner's responsibility. The City of Concord is responsible for the maintenance and repair of water lines in the Right of Way, which is usually from the street to the back of the sidewalk (up to the vicinity of the curb box). The homeowner is responsible for the maintenance and repairs of the water line from this point to the house. The City of Concord is aware that you may have received information or solicitation regarding the responsibility of residents to maintain and repair water and sewer lines that service your property. We recommend you check the Better Business Bureau at www.bbb.org and to call your homeowner’s insurance if you are contacted from an outside service to see if the solicited services are already covered by your existing insurance.

There are several possible reasons for discolored water. If only the hot water is discolored it is most likely the hot water tank. Flush the tank or call a plumber. If the cold water is discolored, it could be due to one of the following: • Scheduled flushing (spring and summer) • A fire in the area during which the fire department is using the hydrants • A water main break • Old plumbing • New or recently repaired plumbing. To clear up the water try turning on a faucet, cold water only, and let it run for 1 to 2 minutes. If this doesn’t clear up the water, please submit a request to have your water checked through the Citizen Request Tracker. If the problem is found to be in the house or on the owners side of the water line coming into the house they could be charged for overtime hours worked.