Frequently Asked Questions

If you think CPL should purchase an item, you can submit a request through our website purchase request form.  You can also sign into your library account and use the "Send a request" feature to submit a purchase request.  If your purchase request is approved, we will place a hold on the newly ordered item for you. If an item is older than 6 months, it's less likely we will consider it for purchase.  However, you can sign into your library account and submit an interlibrary loan request to borrow the item from another library. You can also submit suggestions in person at the Service Desk, or by calling 603-225-8670. Please note that in order to place a hold on an item, you must have a current library card and your fines cannot exceed $10.

When viewing the desired title in the online catalog, click on “Place Hold” (on the right). You will be prompted to enter your barcode and PIN number. At the pop-up screen, you will need to choose whether you want to pick the item up at the Main Library, the Heights Branch Library or the Penacook Branch Library. If you have an email address on file with us, you will receive an email once the item has been retrieved and placed on the holdshelf. Items are held for up to 5 days, and are then re-shelved. *Please note, in order to place a hold, you must have a current library card, and your fines cannot exceed $10.

If you need assistance, please use our Ask Us Form, or call the Service Desk at 603-225-8670.