Show All Answers

1. How Do I Start Service?

Contact Concord General Services Utility Billing office at 225-8693 to schedule an appointment to read your meter. Complete the application for service and send it to 311 North State Street, Concord, NH 03301. Application For Service

2. Question About My Bill

If you are unable to find the answer to your questions on our web page, municipal utility bill questions can be answered at 603-225-8693, Monday through Friday from 8 a.m. to 4:30 p.m.

3. Am I Billed For Sewer For Filling My Pool?

Yes. The City does not offer any type of credit on the sewer portion of the bill for any purpose. However, there are other options available. The City does offer a temporary meter rental which allows the use of a hydrant (the City does not supply the hose). Pool Filling & Meter Rentals

4. When Are Bills Released?

Approximately half of the city is billed on the 15th of each month, while the other half is billed on the 30th of the month.

5. What Payment Options Are There?

You can bring in your bill to 311 North State Street, or mail it in to the City of Concord, PO Box 9622, Manchester, NH. To pay online or by phone 1-800-615-9507, a nominal fee will apply. The best option is to set up E-Z Pay and to have your checking or savings account linked to automatically pay your bill when it comes in. You will still receive your monthly statement to inform you of your charges. Payment Methods

6. Are Sewer And Water Billed Separately?

No, they are billed on the same statement. The charges are detailed on the statement. For more information regarding other charges on your bill check out our sample bill.

7. What Are The Charges On My Bills Based On?

Water and sewer charges are based on 100 cubic feet of water consumed. There is a minimum charge of 300 cubic feet per month for both water and sewer. One hundred cubic feet of water equals approximately 748 gallons. Rates & Fees

8. Who Is Responsible For The Last Owner's Bill If It Is Not Paid?

The current owner is responsible for all unpaid utility charges. Municipal utility bills stay with the property, not the person. The water and sewer bill should be settled at the time of closing.

9. Why Has My Sewer Bill Gone Up?

Sewer charges are based on water usage. The more water you use, the more water and sewer you will be billed. The sewer rate is higher than the water rate and therefore appears much larger in comparison.

10. I'm New To Concord, How Much Will My Bill Be?

There really is no way to predict a usage pattern. While we are able to look at previous usage from the previous owners of the property, there are several factors that come into play including the type and age of any fixtures and appliances, the number of people in the household, etc. Therefore, it is impossible to indicate what your bill will be.

11. How Do I Get A New/Bigger Meter?

Contact the Utility Billing office at 603-225-8693 to be advised of the procedures to follow and what Water and Sewer Investment Fees (if any) are associated with the installation of the water meter at the property.