Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Library - Library Cards
5-
Library - Library Cards
Yes, you can apply for a library card online! Please fill out the form here. You must be a Concord or Penacook resident to apply for a library card online; unfortunately we are unable to process non-resident cards online. After we receive your application, one of our librarians will send your card information by email. Your card will be valid for sixty days. During that time, please stop by the Main Library with your photo ID and proof of Concord residence to pick up your physical library card. Once you pick up your physical card we will extend your expiration date by our standard term.
-
Your card expires every three years (except for non-resident cards, which expire every year). If you wish to renew your card, you will need to present a photo ID such as a driver's license that shows your current address. If your ID does not show your current address, you will need to bring in an official document with your current address such as a lease, car registration, or utility bill in addition to a photo ID.Library - Library Cards
-
Library - Library Cards
If your card is recently expired or you are unable to come to the library to renew it in person, you can apply for a Virtual Card extension here. Our Circulation Supervisor will extend your card for 60 days. Within those 60 days, please bring a photo ID* to any of our branches, and let the staff on duty know that you are renewing your card. At that point, we will extend your card for our standard term (usually 3 years).
*If your photo ID does not have your current Concord or Penacook address listed, please bring a piece of mail, utility bill, car registration, or other proof of address as well.
-
Library - Library Cards
If your card was lost in a public place, we strongly recommend that you contact us to suspend your account (so that your card is not used by someone else to check out material). The replacement cost for a new card is $2.
-
You can lend your card to someone but you are still responsible for all the items checked out and any fees or fines accrued. Lend with care!Library - Library Cards