Frequently Asked Questions

When viewing the title you’d like to reserve in the online catalog, click on “Place Hold” (the button on the right side of the screen). You will be prompted to enter your library barcode and PIN number. At the pop-up screen, you will need to choose whether you want to pick the item up at the Main Library, the Heights Branch or the Penacook Branch Library (as of 9/8/20, only the Main Library is an option due to Covid-19). If you have an email address on file with us, you will receive an email once the item has been placed on the holdshelf. We will call you if we do not have your email. Items are held for 7 days, and are then re-shelved or moved on to the next patron. Please note that in order to place a hold, you must have a current library card and your fines cannot exceed $10.

If you need assistance, please use our Ask Us Form, or call the Service Desk at 603-225-8670.

Any item that hasn't been requested by another patron can be renewed twice by logging into your account and going to the Checkouts tab. Just check the box next to the desired item(s) and click on “Renew.” You can also renew items by calling the Service Desk at 603-225-8670. To renew an Interlibrary Loan item, please email  ILL Staff or call 603-230-3711 one week before the item is due.

There are different charges for different types of material. All of the rates and replacement costs are outlined in this Fines & Fees Chart. If you have a question about a fine or fee, please contact the Service Desk at 603-225-8670.

We are able to accept payments at our Main (Green Street) location in the form of cash, money order, or personal check (made out to Concord Public Library). Outstanding balances are acceptable, but patrons will be unable to use their library cards for check-outs or renewals unless the total balance is below $10.00.