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General Services 4 - News

Posted on: May 11, 2022

New Utility Billing System Launched

Utility Billing System Launched

The Utility Billing Office has officially launched a new billing system that includes changes to utility bills, account numbers, and online management of accounts for Concord water and sewer utility customers.

Citizen Self Service (CSS) has launched on the City of Concord's website and has replaced the existing eSuite Utilities Services web portal. Similar to the previous portal, with CSS you can view an account summary, bill history, consumption history, account transactions, and modify enrollment in eBilling. Features that are new with this portal include the ability to update a mailing address and to pay your bill online. The existing online Utility Payment System has been discontinued on the City's website and online bill payments can now be made using CSS. Now, account management and bill payments are easier than ever with one unified portal! A nominal convenience fee will still apply to online bill payments. You will have to register for a new CSS account and will not be able to login using your existing eSuite Utilities Services portal login. Please wait for your new utility bill to arrive first, as you will need your new customer number and account number to create your account. Once your bill has arrived, follow along to our instructions online to set up your account.

New utility bills are starting to reach customers now or will soon. Bills will have an updated look that is easier to read, more visually appealing, and contain recent consumption history. View a sample of the new bills.

Account numbers have changed to include the first six digits of your existing account number, plus a separate unique customer number. The account number will be associated with the service address for the water/sewer account, while the customer number will be assigned to you. This upgrade allows for enhanced security while enabling the ability to group multiple accounts for easier access and efficient maintenance.

The Utility Billing Office is still in the process of transitioning to a new phone number for bill payments by phone. Customers may continue to use the existing number at this time: 1-800-615-9507. The new phone number will be provided once configuration is complete.

We appreciate your patience and understanding as we implement these updates. We hope our customers like these new changes! Learn more at Contact the Utility Billing Office at 603-225-8693 with any questions or concerns.

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