Coronavirus

Face Coverings Ordinance

Face Coverings Ordinance Info FlyerThe Concord City Council passed a face covering ordinance during a special public hearing on Monday, August 31. The ordinance is effective immediately, and will remain in effect through January 2, 2021 unless otherwise repealed or extended.

The Concord City Council has determined that to continue to reduce the spread and infection of COVID-19, it is in the interest of the health and safety of all Concord citizens, residents, visitors, businesses, and the employees of our City and businesses, to wear face coverings while inside a retail establishment. This includes, but is not limited to, department stores, drug stores, convenience stores, grocery stores, and retail or wholesale stores.

“Face covering” is defined as a covering made of cloth, fabric, or other soft or permeable material, without holes, that covers at least the nose, mouth, and surrounding areas of the lower face. A face covering may be factory made, homemade, or improvised from ordinary household material.

Customers (ages five and older) are required to wear a face covering at all times when inside a retail establishment. A face covering is not required to be worn by any person in which doing so may pose a risk for health-related reasons. However, in these cases, special effort should be taken to maintain physical distance of at least six feet from other individuals.

Members of the public utilizing City trails, sidewalks and other pedestrian public ways, or public recreational lands, are strongly encouraged to wear face coverings when a physical distance of six feet cannot be maintained from other individuals, but not required.

Education will be the first step in enforcement. Penalties for non-compliance are as follows: 1st offense - a written warning, 2nd offense and subsequent offense - a $15 fine. The failure to pay the penalty within ten (10) days shall result in the fine doubling. The failure to pay the penalty within twenty (20) business days shall result in an additional fee or four times the original fee. Failure to pay the penalty fee after twenty (20) business days may also result in the issuance of a summons to appear in court to answer to the charge of violating the ordinance.

VIEW THE ORDINANCE HERE

Printable poster

Printable poster with crop marks

Downloadable Information Sheet

New Hampshire residents can dial 2-1-1 for assistance.

The following documents contain information about community-based testing options and information:
https://www.dhhs.nh.gov/dphs/cdcs/covid19/documents/covid-testing-sites.pdf
https://www.dhhs.nh.gov/dphs/cdcs/covid19/documents/covid-testing-options.pdf

A downloadable document with a list of City contacts is available HERE.

Residents are strongly encouraged to continue using online services whenever possible. View a list here: www.concordnh.gov/1111/Online-Bill-Pay.

The mail slot in front door of City Hall (41 Green Street) can still be utilized for the following:

The following items are available in the Code Administration Lobby (37 Green Street):

  • Building & Trades Permits
  • Building Plans / Reviews
  • Health & Licensing Applications
  • Zoning Board of Adjustment Applications
  • Sign Permit Applications
  • Planning Board Applications

Facial coverings will be required to enter the buildings. If you do not have one, one will be provided. City staff will be wearing facial coverings. Other protective measures include sneeze guards, hand sanitizer, social distancing, a limited number of people in the building, and increased sanitization in all facilities.

CITY HALL DEPARTMENTS, CODE ADMINISTRATION

At City Hall, guests will enter through the front door, and exit through the side door (handicap accessible access). Business hours will be 8 a.m. to 4:30 pm. Monday through Friday; the City Clerk's Office and Collections Office are open until 6 p.m. on Thursdays.

An employee will greet guests in front of City Hall, ask them a series of health screening questions, and coordinate the number of people accessing the Assessing, Collections, and City Clerk’s Office at any given time to ensure appropriate social distancing (everything will be moved inside in the event of inclement weather). Other City Hall departments on the second and third floor will be accessible for walk in customer service after checking in with greeter.

We are utilizing an electronic queuing system for the first floor offices to get guests in and out as efficiently as possible. Please note the average wait time could be 30 minutes or more. Guests will be called by the greeter via the phone number provided when it is their turn. It is strongly suggested customers utilize online payment options for motor vehicle renewals and payment of city taxes and billings.

The Code Administration office is open from 7:30 a.m. to 4 p.m.

Helpful Information & Links From These Offices:

  • Property Assessment Records: The City of Concord does require that you log in to view property records.  Please keep this log-in and password information recorded as it will be required each time that you log in. Real Estate Agents and residents requiring Property Record Cards can come into the office after going through the screening process or contact the Assessing office at 603-225-8550 or by email at assessing@concordnh.gov.
  • Tax Maps can be viewed online.
  • Property Inspections: Interior inspections have recommenced with new protocols in place for social distancing. We will be in contact with property owners who will need interior or exterior inspections on their property. Property owners can contact us at assessing@concordnh.gov or leave a message by phone at (603) 225-8550.
  • Vital Records can be ordered through the City Clerk’s Office via mail or online for any vital record event that has taken place in the State of New Hampshire.
  • Building Inspections: As long as construction proceeds, field inspections will continue for all non-habitable areas. We will be evaluating/inspecting habitable structures on a case-by-case basis. Please have the tradesman or contractor contact Code Administration at (603) 225-8580 or Code@concordnh.gov to schedule their inspection. We are also considering accepting photos for certain inspections as well as FaceTime phone inspections.
  • Building and Trades permits: Permit applications are available in the entrance foyer of the Code Administration office located at 37 Green Street, Concord, NH as well as the City of Concord website. All permit applications and forms are available for download here: http://concordnh.gov/326/Construction-Applications-Fees. Building and Trades Permit applications will be accepted via email, mail or drop box outside the Code Administration Office.
  • Building plan / reviews: Will be accepted via email (for initial review), mail or drop box outside Code Administration Office. If necessary, we will meet individuals by appointment only to go over plan questions; please contact the department at 603.225.8580.
  • Health & Licensing: Applications are available online and can be dropped off as above. Or call (603) 225-8580 to discuss options. Plan reviews for new licenses may be submitted via email. Routine food service inspections have resumed with guidelines in place - learn more HERE. Site visits and pre-opening inspections may be scheduled on a case-by-case basis. Contact the Health Officer to schedule an inspection if needed. 
  • Zoning: Zoning Board of Adjustment Applications are available online or by email and must be mailed or dropped off at the Code Administration Office. Payment is due at time of submission and must be paid by check at this time. Please coordinate with the Zoning Administrator prior to dropping of application and fees. For additional information please call 225-8580 or e-mail, code@concordnh.gov. We are reviewing complaints and continuing to follow-up with ongoing cases.
  • Sign Permit Applications are available online and in the Code Administration lobby. Sign Permit Applications must be submitted, in duplicate with all supporting documents, by mail or deposited in the drop box in the Code Administration lobby. The fee must be paid by check at the time of submission or, if you are unsure of the fee we will calculate the fee and contact you for payment. For additional information please call (603) 225-8580 or e-mail, code@concordnh.gov.
  • Car Registrations: Renewal of car registrations can be processed:
  • Newly purchased vehicle registration and title transfers: call the Collections Office for specific instructions. Note: this could be a multi-step process. Boat registrations: not available at this time. Implementation has been put on hold.
  • Tax payments: acceptable methods of payment:
    • Online via our website: http://www.concordnh.gov/1111/Online-Bill-Pay.
    • US Mail – (Checks or certified funds only, postmark dates will be honored as the date of payment)
      City of Concord
      41 Green Street
      Concord NH 03301
    • City Hall mail slot at front door (Checks or certified funds only).

Questions about vehicle registration or tax payments should be directed to the Collections Office at collection@concordnh.gov or (603) 225-8540. Staff are available 8 a.m.-4:30 p.m. Monday-Friday and until 6 p.m. on Thursdays.

  • Engineering Permits can be submitted as follows:
    • (Preferred) Electronically in pdf format. E-mailed to Engineering@ConcordNH.gov
    • Mailed to City Hall, 41 Green Street Concord NH, 03301, "Attention City Engineering Office"
    • Delivered and inserted into drop box at City Hall Front Entrance
    • Payment for permits shall be for the full amount, check only (no cash), include a printed copy of the permit. Please include all required information and paperwork (Plans, Certificate of Insurance, etc.) at the time of submission.
  • Street Excavation Permits: Permit applications and the regulations are available on the Engineering page of the City’s website at . Permit applications must be received a minimum of four days prior to the proposed excavation.
  • Planning Board Submissions: To file Planning Board submissions including site plans, subdivision plans, etc. please submit applications electronically to lweaver@concordnh.gov. any hard copies of applications may be dropped off in the Planning Office at City Hall or mailed. For any other planning related business or questions, please contact the Planning Division at planning@concordnh.gov or 603-225-8515.
  • Trail Guides can be downloaded at http://www.concordnh.gov/1033/Hiking-Trails, or you may mail us a check for $7.00 made out to the City of Concord and we will mail one to you, or purchase a guide in person in the Planning Division Office in City Hall.

CONCORD FIRE DEPARTMENT (24 Horseshoe Pond Lane) & CONCORD POLICE DEPARTMENT (35 Green Street)

Concord Fire Department’s Headquarters and Concord Police Department’s lobby will continue to be closed to the public at this time.

For emergencies, call 9-1-1. If you are a victim of domestic violence in need of assistance, please call New Hampshire’s statewide domestic violence hotline at (866) 644-3574.

To report a non-emergency to the Concord Police Department, ask a question about parking, make a delivery or register as a sex offender, please call (603) 225-8600. Cash payments for parking tickets can be made via the drop box outside City Hall. They can also be paid online: https://concord.t2hosted.com/Account/Portal.

CONCORD GENERAL SERVICES

Visitors are no longer required to make an appointment. Office hours are 8 a.m. to 5 p.m. Monday through Friday. Visitors are required to wear a mask or facial covering, or one will be provided for them. Social distancing of 6 feet should be maintained. Hand sanitizing stations are available in the administration and water billing lobbies. Sneeze guards have been installed and staff is practicing increased sanitization. Before entering the building, perform a self-screening for COVID-19. Do NOT enter the building if you answer yes to any of the following questions:

  1. Have you had any of the following symptoms in the past 72 hours without using fever reducing medication, including fever, cough, or shortness of breath?
  2. Have you had contact with anyone confirmed to have COVID-19 or the symptoms listed above in the last 14 calendar days?
  3. Have you returned from international or domestic commercial travel (plane, train, or bus) within the last 14 days?

If you answer yes to any of the questions above, please instead call the office at (603) 228-2737, send an email to generalservices@concordnh.gov, or utilize online services at www.concordnh.gov/generalservices. Utility bills can still be paid online, by phone, by mail, or in our drop box outside the office (visit www.concordnh.gov/utilitybilling for details). Concerns and work requests can be reported online at www.concordnh.gov/requesttracker.

CONCORD HUMAN SERVICES 

Concord Human Services is open to the public. Office hours are 8:30 a.m. to 4 p.m. Monday through Friday – except Wednesday, when hours are 9 a.m. to 4 p.m. Visitors are required to wear a mask or facial covering, or one will be provided for them. Social distancing of 6 feet should be maintained. A hand sanitizing station is available in the entryway. Before entering the building, perform a self-screening for COVID-19. Do NOT enter the building if you answer yes to any of the following questions: 

  • Have you had any of the following symptoms in the past 72 hours without using fever reducing medication, including fever, cough, or shortness of breath?                
  • Have you had contact with anyone confirmed to have COVID-19 or the symptoms listed above in the last 14 calendar days?
  •  Have you returned from international or domestic commercial travel (plane, train, or bus) within the last 14 days? 

If you answer yes to any of the questions above, please instead call the office at (603) 225-8575, or send an email to humanservices@concordnh.gov.

CONCORD PARKS & REC

The department asks that if you have been in contact with someone with COVID-19, traveled outside of the six New England states or are not feeling well not to take part in programs or use our recreation facilities (inside and outside). Face masks (covering month and nose) are required when inside any recreation facility and outside when you cannot maintain 6 ft. or more between yourself and others. Please note NHIAA and many leagues have requirements that all spectators wear masks at all times (even if outside).

OFFICE & PROGRAM UPDATES
The Parks and Recreation Offices at the City Wide Community Center will continue to be appointment only Monday through Friday 9 a.m. to 5 p.m. and for registered program participants. To schedule an appointment, please send an email to recreation@concordnh.gov  and a member of our staff will respond within 1 business day. Additional updates will be shared at www.concordparksandrec.com as they become available.

Fall adult and youth programs are underway following the updated guidelines from the State of NH regarding COVID-19. The City Wide Community Center is open for programming. Everyone entering the center is required to have their temperature checked, answer health questions and required to wear masks in all common areas (hallways, bathrooms). Our new Winter Brochure for all programs will be online after October 9, 2020.

The West Street Ward House and the City Wide Community Center are available for private rentals. Please call the office for details as the days and times are limited.

PARK UPDATES
All city parks are open however, they remain carry in/carry out of all trash.

All athletic fields are open and all leagues are required to follow the state guidelines for sports.

The main parks currently have porta toilets, however, they are use at your own risk. A private vendor maintains the toilets and cleans them twice a week.

All playgrounds, tennis courts and basketball courts are open and remain use at your own risk.

CEMETERY UPDATES
Currently there is no restriction on the number of guests that can attend a graveside service. We strongly recommend that guests wear masks while attending services. Social distancing from cemetery staff is required. Social distancing among guests is strongly suggested. Please check with cemetery staff as guidance can change at any time.

Pall bearers, family and/or funeral directors will transport the casket to the grave site, if applicable. Guests must leave the burial site immediately after the service is complete before cemetery staff returns to lower the casket.

The chapel is available for services only. Masks are required inside the chapel except when speaking from the podium. The maximum number of guests in the chapel is 35.

The office building will remain closed to visitors. Appointments can be made to meet with the Administrator outside the office. Masks are required. The restrooms at the office remain closed to the public. Please contact the Cemetery Administrator for any questions or clarifications at jmcdaniel-huckins@concordnh.gov or (603) 225-3911. Thank you for your continued support.

CONCORD PUBLIC LIBRARY

Visiting the Library: https://www.youtube.com/watch?v=8WgLGw9-8mM 

Curbside Service: https://www.youtube.com/watch?v=P-2rU6giXpA 

ECONOMIC DEVELOPMENT 

CONCORD RESTAURANT GRANT PROGRAM
Due to overwhelming demand, the Greater Concord Chamber of Commerce and City of Concord are no longer accepting Concord Restaurant Grant Program Applications. Thank you for your interest in the program.

EVERETT ARENA  - NEW GUIDELINES

The Everett Arena is reopening on Oct. 30 to hockey and Nov. 2 to public skating and stick practice. New guidelines are in place including required testing for all participants in ice activities prior to Oct. 15 and mask wearing inside the building and also while on the ice for public skating. Find full guidelines at www.concordnh.gov/arena.

Information on COVID-19 from the Greater Concord Chamber of Commerce

Resources for dealing with coronavirus in our community (Greater Concord Chamber of Commerce)

Intown Concord COVID-19 Community Resources

Comcast COVID-19 Response Information